The Importance of Finding a Family Owned Auto Repair Shop

Car repairs can drive you crazy, and the thought of the cost can make your stomach swell with butterflies.  The first question that enters your mind is, “can I trust this shop to do right by me?”  If the answer is “no” then you need some tips on how to find the right repair shop for your needs.

Start by asking family or friends where they take their cars for repair and what their experience was like.  You will probably discover that the majority of them used a family owned local shop because they can trust the advice – the owner is there and has to build up a strong reputation.  See what some of West Side Tire’s most loyal and longtime standing customers have to say about their family owned locations.

Dealerships or franchise repair shops may be locally owned but they have a corporate bottom line that a family owned shop does not.  West Side Tire & Service shop has a vested interest in the community it operates in, their professional reputation depends on providing fair quotes and repairs that are done right the first time and are more likely to happen than with a dealer ship or franchise operated business.

Moreover, shops like West Side Tire are more familiar with their customer base, the types of cars their customers drive and they have the ability and interest in developing a relationship with each individual they comes in contact with.  And, they won’t likely risk their business or reputation doing unnecessary repairs just to make a dollar, as word of mouth carries a great deal of weight and it doesn’t take but one unhappy customer to damage a business.

Using a family owned repair shop like West Side Tire allows both the business and customer to develop a sense of trust that is hard to find these days.  If something is not repaired correctly, on time, and in accordance with the original cost quote, your redress would not include having to deal with a corporate structure that can be confusing and irritating.  You can have a face to face with a family owned repair shop and come to a mutually satisfactory resolution and still be friends.

West Side Tire and Service has been servicing the Mahoning Valley since 1978. A strong dedication to quality parts and service with affordable, honest prices has and will always be our family’s commitment to yours.